I am a service designer, researcher and consultant with a past background in design, localization, and anthropology.

In recent years, I have specialised in building full-stack teams and enacting cultural change towards a more user-centric approach.

Now I focus on holistic customer experience, user and market research, and service design. My experience in designing end-to-end services with a focus on the actual user experience, as well as applying research techniques and methods, in some of the biggest companies in the world also allowed me an insight into the challenges of bringing service design and research to organisations on different levels of maturity. Research and service design ops are in a wider corporate environment are some of my main passions.

One of my personal objectives is to improve my ability as a speaker. After doing dozens of conferences and events, I still feel like there is a lot to learn around educating and entertaining an audience. Luckily, I am regularly invited to speak or coach at industry and academic conferences so I have plenty of chances to keep honing that craft.

I don't usually do much social media other than for research, but you might see the occasional post on LinkedIn. I prefer longer pieces to knee-jerk responses on half-baked tweets.

I also appreciate the proverbial music and the arts. Armchair movie director, songwriter, and basically anything creative.

For talks and appearances, please use the contact form.

Happy to consider mentoring or coaching with the right person. Say ‘hi’ and we will take it from there.