I am a UX researcher and consultant with a past background in design, localization, and communication technology.
I have a background in languages and cultural studies, localization, and internationalisation. Since then, I have worked in several countries as a project manager, consultant, product manager, and UX researcher.
These days, I focus on holistic customer experience, user and market research, and service design. My experience in internationalization strategies, usability testing frameworks, and process optimization techniques in some of the biggest companies in the world also allowed me an insight into both complex and simple managerial truths and truth-isms. I share them with glee every time I am invited to speak or coach at industry and academic conferences. Luckily, that happens with some regularity.
I occasionally drop some nuggets and random thoughts in Twitter as well. I don't usually do much social media other than for research.
I also appreciate the proverbial music and the arts. Armchair movie director, songwriter, and basically anything creative.
For talks and appearances, please use the contact form. Or feel free to just say 'hi'.